We ship products to most addresses across India. You can check shipping eligibility at the time of check out. Products cannot be shipped to PO boxes or military addresses.
How do I track the status of my order?
You can either login to your account or review the order confirmation email which was sent to you on your registered email address at the time of order. You will receive an additional email confirmation once your order is shipped.
How long does it take to ship my order?
All our orders are processed within two working days if the order is received before 5:00 pm Monday through Friday. The processing of orders which have been received after 5:00 pm, on Saturday or Sunday or on Holidays, will begin on the following working day. Once your order is shipped, depending on your location, it should reach you in about 5 working days. Accidental delays may occur due to travel restrictions, Weather or other external factors that are beyond our control.
What payment methods do you accept?
We accept all major credit cards, debit cards, net banking and a host of e-wallets.
What are the shipping charges?
Shipping is free unless specified.
Can I cancel my order?
Orders can only be cancelled before they are shipped, please contact customer care on +918238745404 or email us at firstname.lastname@example.org . Orders that have been shipped cannot be cancelled.
I have received a damaged product, what should I do?
Products may get damaged during shipping. If you have received a damaged product, please contact customer care at email@example.com with photographs of the parcel within 24-48 hours of delivery.
Do you ship internationally?
We would love to ship to our international fans but we can't ship outside of India at present.
Can I take XOOG products if I'm not exercising?
Absolutely! XOOG products can be used as an everyday snack. We strive to provide you with the best ingredients to nourish your body with no extra additives, stabilizers, preservatives, or fillers so you can feel good about including it in your diet with or without exercise!
Can I use XOOG protein powder as a meal replacement?
Having protein powder in place of your normal meals is usually not recommended, be it XOOG or any other protein powder or supplement.
Supplements act as a great addition as part of your meal. If you have protein powders alone it will not be a great source for keeping you active and satisfied for a long time. It is better to use it as a supplement instead of a replacement.
Can I consume XOOG while pregnant?
Protein and calorie requirements are increased during pregnancy. Hence, protein supplements are common among expectant mothers and are a great addition to their diet.
We always recommend consulting with your physician before taking any supplements if you are pregnant, nursing, or have any medical conditions.
What's different about XOOG protein powder from other brands?
The biggest difference between XOOG and other protein brands is our commitment to quality. There is nothing more important to us than sourcing the cleanest, safest ingredients on the market.
Are your products safe for diabetics?
We always recommend consulting with your physician before taking any supplements if you are diabetic, pre-diabetic or have any medical conditions.
Can children consume your products?
Children can safely consume our products. However, we recommend consulting with your doctor before starting any dietary supplement.
Does my order come with a scoop?
All orders come with a complimentary single-serving plastic scoop.
Will my order include a Blender Bottle?
There's nothing like a shiny new shaker bottle!
You can always add a shaker bottle at the time of checkout.
Instructions For Use
How many scoops of protein powder should I have per day?
In general, we recommend 1-2 scoops of protein powder per day. However, like everything else nutrition-related, your optimal daily protein consumption is specific to you.
We always recommend consulting with your physician before taking any supplements
If you have any questions that you can’t find here, please contact us firstname.lastname@example.org
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